Customer Service

 

Shipping & Delivery

We only shipping to United Kingdom, European Union and some other countries
PayPal confirmed addresses only
If you require a specific address to ship the order to, please make sure that you enter this in the before confirm the payment
We will not ship to any other address under any circumstances

For UK:

  • Orders will be shipped on the next working day
  • We use Royal mail, Collect+, UK Mail or other courier service depending on the weight of your order.
  • Royal Mail 1st class post & Next day delivery options available at checkout for UK shipping

 For European Union & Rest of the world

  • Orders will be shipped on the next working day
  • We use Royal mail or other courier service depending on the weight of your order.

Privacy & Security

This privacy policy sets out how Concept4u.co.uk uses and protects any information that you give Concept4u.co.uk when you use this website. Concept4u.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Concept4u.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Returns & Replacements

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.
If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products

You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than received damage. You can always return items if they are defective.

All shortages, damages and discrepancies have to be notified by email within 14 days of receipt of goods. No claims will be entertained after this time.
For your protection we recommend that you use a recorded-delivery service

  • Products must be in the condition you received them and in the original box and/or packaging
  • We will reply with a unique number which will identity your goods on their return
  • The number must be clearly displayed on the returned package
  • Please DO NOT return an item without obtaining a Returns Reference Number from us first.
  • Once your return is received and inspected, we will refund your payment within 5 working days
  • There will be a 20% restocking charge for any items returned.

Our return address:
Block E Unit 10,
Greenaway Avenue,
Stonehill Business Park,
Upper Edmonton,
London,
N18 3QR

You must pay for the shipping to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes

This returns policy does not affect your statutory rights. Refunds For questions about a charges that has been made to your credit or debit card or you didn't receive the refunded money. please contact www.ebay.co.uk or www.paypal.co.uk.