Policy on Returns and Exchanges
45 Lambert walk, North wembley,
Middlesex, HA9 7TR, United Kingdom
Eligibility of Items for Return or Exchange
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Customers are required to inform us if ordered item received with any defects and demand to rectify them within 14 (fourteen) calendar days from the moment of the receiving the Items from concept4u.co.uk. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Customers must pay for the shipping to return the goods and this must also be arranged by Customers. The goods are your responsibility until they reach our warehouse. Customers need to ensure that pack the return items safely to prevent any damage to the products or boxes
All shortages, damages and discrepancies have to be notified by email within 14 days of receipt of goods. No claims will be entertained after this time.